Terms of sales

1 – PRESENTATION

EURO-SYMBIOSE is a professional training organization with its registered office at 5, rue Thomas Edison 44470 CARQUEFOU (France). EURO-SYMBIOSE offers and provides open training courses and in-house training courses, face-to-face or remotely, e-learning training modules, consulting services as well as e-books to supplement training sessions.

2 – OBJECT

These general conditions of sale apply to all EURO-SYMBIOSE service offerings and apply to orders placed with EURO-SYMBIOSE by any professional customer (hereinafter  » the customer « ).

The act of placing an order implies the Customer’s full and unreserved acceptance of the TERMS OF SALES.

The Customer also acknowledges that, prior to any order, they have received sufficient information and advice from EURO-SYMBIOSE, allowing them to ensure that the range of services meets their needs.

3 – EURO-SYMBIOSE SERVICE OFFER

3.1 Open training courses

3.1.1 Description

The provisions of this article relate to open training courses, available in the EURO-SYMBIOSE catalog and carried out in EURO-SYMBIOSE premises or made available by EURO-SYMBIOSE.

3.1.2 Registration:

Registration for an open training courses must be made in writing, via the registration form made available to the Client on the EURO-SYMBIOSE site.
This registration does not become final until receipt of the Client’s payment or the agreement to take charge of his OPCO.

3.1.3 Financial conditions:

The price excluding tax indicated on the EURO-SYMBIOSE website covers educational and lunch costs. Accommodation and transportation costs are paid directly by the Customer.

3.1.4 Payment terms

Open training courses are payable upon registration by credit card or transfer.
In case of payment by the OPCO on which the Client depends, it is the Client’s responsibility to complete the request for support before the start of training with the OPCO. In case of partial coverage by the OPCO, the difference will be billed directly by EURO-SYMBIOSE to the Customer. If the agreement to cover the OPCO has not reached EURO-SYMBIOSE on the first day of the scheduled training, EURO-SYMBIOSE reserves the right to invoice the entire training cost to the Client.

EURO-SYMBIOSE reserves the right, on a case-by-case basis, to transmit the training certificates to the Client only after receipt of payment for the services provided.

3.1.5 Training agreement

For each training action, a contract is drawn up in accordance with Articles L6353-1 and L6353-2 of the Labor Code in two copies, one of which must be returned by the Customer bearing their company stamp.

3.1.6 Cancellation by EURO-SYMBIOSE

For organizational and educational reasons, EURO-SYMBIOSE reserves the right to cancel or postpone a session. EURO-SYMBIOSE undertakes to notify registered persons at the latest 15 days prior to the start of the session. In the case where the payment has already been received for the cancelled session, the Customer will receive a refund within a maximum period of 15 days.

3.1.7 Cancellation by the Customer:

Any cancellation by the customer occurring in the 15 days preceding the start date of the training entails the payment of compensation equal to 60% of the training concerned. This amount may be considered as a deposit to be used against subsequent registration for the same training program.
Any cancellation by the customer less than 8 days before the start of the training action will result in payment of the full price as a forfeit.
Any training cycle started is due in full.

3.2 In-house training and consulting

3.2.1 Description

The provisions of this article related to tailor-made training and consulting services carried out at the Customer’s premise or in premises made available by the Customer.

3.2.2 Financial conditions

Any in-house services will first be the subject of a commercial and financial proposal by EURO-SYMBIOSE.
EURO-SYMBIOSE offers are valid for a period of 6 months.
The service offer and its planning are only final upon receipt of the Customer’s order form.
A minimum deposit of 30% of the total amount of the service will be paid by the Customer. This amount will be deducted from the invoicing carried out at the end of the EURO-SYMBIOSE service. It will remain forfeited against damages by EURO-SYMBIOSE in the event of cancellation of the order by the Customer.
Regarding remote in-house services, EURO-SYMBIOSE will ask the customer for full payment before the training is carried out.

3.2.3 Billing conditions

The billing address must be communicated to EURO-SYMBIOSE by the Customer at the same time as the order form.
EURO-SYMBIOSE invoices its services to the legal entity specified by the Customer at the time of their order, within 8 days of the intervention.
EURO-SYMBIOSE’s invoicing department can establish, at the Customer’s request, separate invoicing by site. This service will give rise to an additional flat-rate billing of € 15 for each site concerned.
Travel expenses are re-invoiced at their actual cost. The detailed list of these costs is attached to each invoice. The copy of the supporting documents is communicated to the Customer upon express request on their part and gives rise to the invoicing of administrative costs up to € 50.

3.2.4 Payment terms

Invoices for in-house consulting and training services are payable by cheque or bank transfer on receipt of invoice. Any failure by the customer to meet their payment obligations will result in, in addition to the payability of the sums due, the suspension of all services programmed by EURO-SYMBIOSE.
In case of payment by the OPCO on which the Client depends, it is the Client’s responsibility to complete the request for support before the start of training with the OPCO. In the event of partial coverage by the OPCO, the difference will be billed directly by EURO-SYMBIOSE to the Customer. If the agreement to cover the OPCO has not reached EURO-SYMBIOSE by the first day of the training, EURO-SYMBIOSE reserves the right to invoice the entire training cost to the Client.

EURO-SYMBIOSE reserves the right, on a case-by-case basis, to transmit the training certificates to the Client only after receipt of payment for the services provided.

3.2.5 Training agreement

For each training action, a contract is drawn up in accordance with Articles L6353-1 and L6353-2 of the Labor Code in two copies, one of which must be returned by the Customer bearing the company stamp.

3.2.6 Cancellation or postponement of an intervention date by the Client

No postponement or cancellation of the date of an intervention can be made within a period of less than 20 working days prior to the planned intervention date, failing which the service will be due and fully invoiced.

3.2.7 Insurance

During production reorganization projects managed by EURO-SYMBIOSE, any movement of equipment made necessary for the objectives specified in the contract remains under the full responsibility of the Customer receiving the EURO-SYMBIOSE service.

3.3 Publications

3.3.1 Description

The provisions of this article concern the distance sale of publications available in the EURO-SYMBIOSE catalog.

3.3.2 Order, payment and deliver

Any order for publications is made via the order form made available on the EURO-SYMBIOSE site.
Payment for publications is made by credit card. Delivery (sending of a link for e-books, sending chronopost for paper publications) is made by EURO-SYMBIOSE upon receipt of payment by the Customer.

4 – INTELLECTUAL PROPERTY

All intellectual property rights relating to course materials and other educational resources made available to the client as part of the training are the exclusive property of EURO-SYMBIOSE.
The customer is prohibited from reproducing, directly or indirectly, in whole or in part, adapting, modifying, translating, representing, marketing or disseminating to third parties not participating in training courses, course materials and others, educational resources, made available to trainees within the framework of the execution of training courses, without the prior written consent of EURO-SYMBIOSE.

5 – MAJOR FORCE

EURO-SYMBIOSE cannot be held responsible towards the Customer in the event of non-performance of its obligations resulting from an event of force majeure. The following are considered to be force majeure or fortuitous events, in addition to those usually recognized by the jurisprudence of French Courts and Tribunals and without this list being restrictive: illness or accident of a consultant or a training facilitator, strikes or social conflicts internal or external to EURO-SYMBIOSE, natural disasters, fires, failure to obtain visas, work permits or other permits, laws or regulations subsequently put in place, interruption of communications, interruption of energy supply, interruption of communications or transport of any type, or any other circumstance beyond the reasonable control of EURO-SYMBIOSE.

6 – APPLICABLE LAW – JURISDICTION

These general conditions are governed by French law. In case of a dispute arising between the Customer and EURO-SYMBIOSE on the occasion of the execution of the contract, an amicable solution will be sought and failing that, only the Commercial Court of Nantes will be competent, even in summary proceedings and notwithstanding plurality of proceedings or parties or guarantee appeal.