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FORMATION
Auditing and improving supplier delivery performance – #1491
1,390.00 € HT
Context
You already audit the quality performance of your suppliers and you want to add value to your supplier audits to secure their deliveries.
By auditing the delivery performance (or quality of service) of your suppliers, you want to know how to :
- anticipate the risks and prevent the causes of delivery problems during production.
- assess a potential supplier’s future delivery performance before the start of the contract.
- audit your suppliers’ security plan.
Objectives
- Learn how to carry out an effective audit to develop or improve your suppliers’ delivery performance.
- Be able to create your own questionnaire specific to the supplier/process to be audited.
- Identify risks and sources of improvement in supplier delivery performance.
- Know how to audit your suppliers’ security plan.
Recommanded for
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Supply quality manager, engineer and technician
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Purchasing manager / Buyer
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Quality Assurance Manager
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Supplier Quality Manager / Engineer
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Continuous Improvement Manager
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External auditor
Prerequisites
- Be a supplier auditor or have taken the Euro-Symbiose #149 training course
- Be familiar with ISO 19011: Guidelines for auditing management systems
Specific operating conditions for remote sessions
- Have a PC equipped with a microphone, webcam and, if possible, a headset for greater comfort. Note: To blur or hide the view from behind, background screens are available in Zoom or Teams.
- A good Internet connection, tested before the session.
- Locate in a quiet, isolated area; switch to “not available” status in Teams; close your email access and mute your phone to avoid distraction during the session.
- To avoid off-topic discussions during the session, participants from the same organisation should not be grouped together in the same room, but rather at their own desks. Virtual sub-groups will be set up specifically for the exercises, which will also allow for mixed groups to be created.
- The webcam and microphone must be open during remote qualification/certification exams. It may also be necessary for us to check that you are the only one in the room.
- We ask that you connect at least 5 minutes before the beginning of the session.
Pedagogy
The teaching method used is based on practical experience around a case study that supports each concept developed during the course. At the end of the course, participants put into practice all the concepts developed during the course through a role-playing audit.
The training is highly participative and leaves more room for practice than theory.
Evaluation mode
- Knowledge test (MCQ)
- Assessment by observation of a face-to-face audit on request
Course materials
- Participants receive the presentation and a support pack for the exercises.
To go further
Consulting services: EURO-SYMBIOSE can assist you in the concrete implementation in your company. Contact us to know more about it.
Session 1
Auditing suppliers
- Reminder of the specific features of supplier audits
Session 2
The key points to be audited, involved in delivery performance
- Identify sensitive points in the operation of a manufacturing process
- Audit production planning and associated risks
- Audit the management of material resources, and in particular determine the sensitive points of a maintenance organisation
- Audit the management of human resources
- Audit the security plan
Session 3
Case study situation
- Preparing for the audit
- Conducting the audit
- Conducting the closing meeting