Reminders on the process approach:

• Customer orientation
• The difference between process and organization.
• The 3 families of processes.
• Mapping analysis
• List of the 1st interview questions.

Efficiency in aerospace and defense:

• The IAQG strategy.
• The different types of indicators.
• List of questions on the objectives and the choice of indicators.
• Tools and methods for process animation and improvement.
• List of questions to ask to process pilots.

The links between EN 9100 and efficiency:

• Analyzing the requirements of the standards on the efficiency of a process
• Definition of efficiency; PEAR support
• The message in the opening meeting

The risk approach and the consideration of all requirements:

• Risk management.
• Taking into account normative, customer and regulatory requirements.
• Links with the new transversal requirements.
• Application to a process.
• List of questions to ask to process pilots on the consideration of requirements.

The audit organisation :

• The PDCA Audit
• The construction of the audit plan with the CAPDo®.

The drafting of the findings :

• definition of non-conformities
• NCR support
• The drafting of non-conformities

The step by step audit according to the CAPDo® methodology:

• Analysis of the process to be audited.
• The development of the audit plan.
• Identification of the main risks and analysis of the effectiveness.
• The requirements of the standard, the customers, the regulations, the internal requirements to be integrated.
• Writing of the audit questionnaire.

Carry out audits :

• Realization of the audit role plays auditors / auditees with coaching of the facilitator: opening meeting, audit of the chosen process following the questionnaire developed in the preparation phase, with analysis of the results and the control of identified risks.
• Debriefing with the facilitator

Preparation of the report:

• Write down non-conformities in the form of QMS failures.
• Write a process audit report with an evaluation of the effectiveness of the process.

Appropriation of the operating mode of the different phases of the audit.

Follow-up of the action plans.

For auditors who wish to do so, an additional day can be carried out at your company. During this day, you will be monitored and guided by the trainer during the different phases of a real audit, the scope of which will have been previously defined in agreement with your company and the trainer.

You will implement the methodology discovered during the 3 days of training. The auditors in training receive the process documentation, analyze it, define the audit trails and the audit plan, then the audit questionnaire by integrating the tools « turtle », « risks », « requirements », CAPDo®.